PLEASE READ THIS ‘PRIVACY POLICY’ CAREFULLY, AS THE USE OF THE WEBSITE OR APPLICATION DEMONSTRATES YOUR AGREEMENT WITH THE RULES ESTABLISHED HEREIN.

 

The Website https://soilore.com and/or the application(s) (“APP”) are part of a service hub (“Service”) offered by Soilore (“SOILORE”) that use the primary domain https://soilore.com. By accessing any Websites and/or APP, you are bound by these terms for all legal purposes.

SOILORE (referred to in this ‘Privacy Policy’ as “we”, “us”, or “our”) commits to taking the necessary steps within its responsibility to protect the privacy of users of the services offered. This ‘Privacy Policy’ describes the rules applicable to access and use of our website and application by You.

This ‘Privacy Policy’ was developed to reaffirm the commitment to privacy and security related to interactive services and user information collected and stored.

This ‘Privacy Policy’ covers the treatment that the websites and applications give to information capable of identifying users, whether collected directly on these websites, applications, and their interactive services, or stored in its electronic database through other collection methods.

**IMPORTANT! BY BROWSING OUR WEBSITE OR APPLICATION, YOU ACCEPT AND AGREE TO THIS ‘PRIVACY POLICY’, AND THE PROVISIONS CONTAINED HEREIN WILL GOVERN YOUR RELATIONSHIP WITH THE “SOILORE” COMPANIES. IF YOU DO NOT ACCEPT AND AGREE TO ALL THE CONDITIONS OF THIS POLICY, YOU MAY NOT USE OR ACCESS THE WEBSITE OR APPLICATION FOR ANY PURPOSE.**

WE RESERVE THE RIGHT TO MODIFY THIS ‘PRIVACY POLICY’ AT ANY TIME, AT OUR SOLE DISCRETION, BY PUBLISHING THE UPDATED ‘PRIVACY POLICY’ ON THE WEBSITE AND/OR APPLICATION. For your convenience, the date of the last revision is included in this ‘Privacy Policy’. We recommend that you stay alert for new updates every time you access our website or application, as your access and use will be immediately bound by any changes to this ‘Privacy Policy’.

We do not collect or solicit information from anyone known to be under 18 years of age. If you are under 18, please do not attempt to register on our website or application or send any information about yourself to us. If we learn that we have collected information from a person under 18, we will remove that information as quickly as possible. If you believe that a person under 18 may have provided us with information, please contact us through our service channels.

This ‘Privacy Policy’ is governed by the legislation of the Federative Republic of Brazil. Its text shall be interpreted in the Portuguese language and users of our website and application submit to the Jurisdiction of the District of Campinas, State of São Paulo.

 

We collect the minimum personal information necessary to offer and manage our services and products offered through our website and application, as well as to provide a specialized service channel for users.

When registering on our website or application, you must provide various data, including personally identifiable information (such as full name, identity document, access password, among others) and eventually financial information (depending on the chosen payment method). You recognize the importance of the accuracy of the requested information and commit to providing true, complete, and updated information about yourself, assuming the corresponding responsibility if they are not accurate, and no responsibility for the information collected can be attributed to the websites, applications, and interactive services offered by SOILORE. You may also change the information provided whenever necessary.

When registering through the application, in certain cases, you must provide photographs of documents or scanned documents, such as identity (RG and CNH), residential data, which may be verified by SOILORE and its partners through available consultation channels, including with the post office, among others.

In addition to information received during registration, we also receive information from you when you contact us or answer one of our surveys.

The collection of data relating to geolocation will occur in the mobile application if such option is active and the user authorizes it, and on the website or desktop application, through the IP address region of access. The purpose of collecting such information will primarily be the identification of bugs, slowness, and monitoring of marketing, campaigns, and customer security.

You understand and agree that we may collect information about you from external sources, registration data bureaus, judicial processes, and negative media, to supplement the registration and detect possible fraud.

The ownership of the registration is personal. Only the account holder may have access to the data relating to it. Changes to registration data may only be made by the user themselves, when “logged in” to their account. We do not have the prerogative to make this type of change unilaterally, regardless of the alleged reason or circumstance.

You agree that information and documents will be collected, maintained, and used by us, and that we may send the information and data to third parties to improve the performance of the services provided through our website or application.

If we identify inconsistencies or potential risks in relation to your user or your activities and consider it necessary to validate the registration information, you commit to providing the information, documents, and other evidence requested of you.

If we have evidence that the registered data is not true or that there may be some fraud, we will have the right to suspend or terminate your account, as well as refuse to provide any of our services. Any error, delay, loss, or damage caused due to the registration of incorrect, incomplete, or outdated data is the sole responsibility of the user.

 

We use your data to provide the services offered through our website and application, complete the user’s registration, detect possible fraud, prepare statistics, and implement marketing and relationship campaigns.

You agree that we may use your data, including personal data, for our internal operations, such as account management, customer service, communication between us and the user, understanding user needs, improving website and application content and services, identifying possible violations and fraud, and taking measures to enforce our ‘Privacy Policy’.

We may contact you, directly or through a third-party partner contracted by us, if there is a need for further information or in case of signs of violation of this ‘Privacy Policy’, or of any contracts entered into with us, including for collection purposes.

You agree that we may also use your data to notify you about new features of the website or application, services provided by us or our partners, sending newsletters, direct mail, correspondence, promotions, conducting data analysis, developing new products or services, and fulfilling contractual obligations with our partners.

Finally, we use the data for statistical analysis of website and application use and to verify users’ browsing habits on the website.

 

By this act, you agree and consent to the transfer and sharing of your information with third parties, so that they, with the use and processing of the information, achieve the purposes described below in relation to the use of our website and application, and also:

(i) with respective partners or contractors hired by us to provide services related to the website, application, or services now made available to users;

(ii) with credit protection agencies, registration data bureaus, judicial processes, and negative media, to supplement registration and detect possible fraud; and

(iii) with other third parties with whom we are required to share user information due to legal and regulatory obligations.

You also agree that we may provide your data to our partners for sending news, newsletters, promotions, marketing, etc.

We may also provide your data in the following cases: (i) if there is a legal obligation or decision by a competent authority; (ii) if disclosure is necessary to prevent damage or loss to us, you, or third parties; (iii) if there is suspicion of illegal activities; (iv) if SOILORE is acquired, merged, or consolidated with another legal entity; (V) and to other companies affiliated or associated with SOILORE.

 

By using the website, you agree to the collection and processing of information and personal data, as explained in this ‘Privacy Policy’, including the placement of cookies on your device. Cookies and other monitoring technologies allow SOILORE to monitor your navigation on the website, on third-party websites, and the path used by the user to reach the website in order to provide you with better navigation, refine our content, enhance your experience on the website, and enable marketing activities.

In your navigation on the website and/or application, some types of cookies may be used, including but not limited to those mentioned below:

(i) **Authentication Cookies**: serve to recognize a specific user, enabling access and use of the website and/or application with restricted content and/or services;

(ii) **Security Cookies**: are used to activate security features of the website and/or application, with the purpose of assisting in the monitoring and/or detection of malicious or prohibited activities by this ‘Privacy Policy’, as well as protecting user information from access by unauthorized third parties;

(iii) **Research, Analysis, and Performance Cookies**: aim to help understand the performance of the website and/or application, measure website and/or application audience, verify user browsing habits on the website and/or application, as well as the way in which the user reached the website and/or application page (for example, through links from other websites, search engines, or directly by address);

(iv) **Advertising Cookies**: are used to present relevant advertising to the user, both inside and outside the website and/or application or on partner websites, as well as to know if users who viewed the advertising visited the website and/or application after having seen the advertisement. These cookies can also be used to remember any searches conducted by users on the website and/or application and, based on searches conducted by users on the website and/or application, present users with advertisements related to their interests.

For the purposes described, SOILORE may collect, store, treat, process, and use the following information regarding the user’s navigation on the website and/or application, which integrate the “Navigation Records”:

(i) Geographical location;

(ii) Operating system used by the user;

(iii) Browser and its respective versions;

(iv) Screen resolution;

(v) Java (programming language);

(vi) Installed flash player;

(vii) IP address;

(viii) ID code (IMEI) of the mobile device through which the user accessed the website and/or application;

(ix) Information regarding the date and time of use of the website and/or application by a specific user, from a specific IP Address; and

(x) Information regarding the quantities of clicks and attempts to use the website and/or application, as well as pages accessed by the user.

 

SOILORE adopts various measures to protect your data, including the use of a secure server and the storage of data collected and provided by users. Such data will be collected and stored according to rigid standards of confidentiality and security. SOILORE commits to periodically evaluating internal security and privacy procedures.

To ensure your security, we recommend that you protect yourself against unauthorized access to your password and your computer, as both are your exclusive responsibility. To do this, you should always ‘log off’ your account after finishing your access to the website or application.

The ‘login’ and password may only be used by the registered user, and sharing of ‘login’ and/or password with any third parties is expressly prohibited.

SOILORE guarantees security in access to its website and application, in transactions, and in the exchange of reserved information with registered users and visitors. SOILORE is not responsible for security failures occurring in third-party services, on the device, computer, mobile phone, or tablet of the user, such as failures originating from viruses, malware, spyware, phishing, etc.

SOILORE is not responsible for damages or problems resulting from delay, interruption, or blockage in data transmissions occurring on the internet.

 

SOILORE, aiming for the greatest protection of the user, seeks to identify information security incidents and violations. To this end, we monitor for the prevention of incidents, providing controls through processes and technology to reduce vulnerabilities and incidents through information traceability, seeking to ensure the security of sensitive information of our customers, suppliers, and collaborators.

Our customers, suppliers, and collaborators are responsible for protecting information and reporting any situation that represents a deviation or security violation.

You may use our service channels, available on the website and application, to notify us of any incident that occurs.

 

This ‘Privacy Policy’ applies only to our website and application. We may include links to third-party pages or services on the website or application, and you are aware that such third-party websites are not subject to this ‘Privacy Policy’, and the use of third-party services provided through our website and application is at your own account and risk.

You may, at any time, delete your account on the website and/or application, subject to retention by SOILORE of information and/or data whose maintenance is imposed on them due to legal and/or regulatory obligations or, also, whose maintenance is necessary for compliance with a court order, within the scope of judicial and/or administrative processes and questioning by third parties arising from activities performed by the user on the website and/or application.

 

This Policy shall be governed, interpreted, and executed in accordance with the Laws of the Federative Republic of Brazil, especially Law No. 13,709/2018 (LGPD).

 

Should you have any questions or complaints related to this ‘Privacy Policy’, we will be happy to help through our service channels, which are available on our website and application, or by email at contact@soilore.com.

Read and accepted electronically on the website https://soilore.com.

Last updated on 12/15/2025.

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